Frequently Asked Questions
Everything you need to know about shopping with Yetch.
What shipping methods do you offer?
We offer standard, expedited, and overnight shipping options. Standard shipping typically takes 3-5 business days, while expedited orders arrive within 1-2 business days.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original packaging, unused, and in the same condition that you received them.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you ship internationally?
Yes, Yetch ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact our customer support team immediately at support@yetch.com with your order number and a photo of the damage for a replacement or refund.